Samsung Electronics Expands the ‘Paper-free’ System to 11,000 Services Centers WorldWide

Samsung Electronics Co., Ltd. today announced its integrated global customer service system as part of its ongoing commitment to developing sustainable practices. The system aims to transition from the paper documentation previously provided to customers regarding their product repair, such as service records and receipts, to electronic documentation sent via message or email.

To facilitate the worldwide change towards paperless documentation, Samsung has upgraded its global service system, the Global Service Partner Network (GSPN), which will allow for electronic documentation to be sent to customers about each aspect of service they receive through an interface supported by various digital communications services around the globe. Through this significant change, Samsung’s customers will gain convenient access to their service-related information and be part of an initiative to protect the environment at the same time.

More than 11,000 service centers in 180 countries operated by 40 Samsung Electronics subsidiaries around the world will first adopt the system. Further, Samsung plans to scale it up in the future by also replacing its entire service center’s office work documents with electronic documents for maximum impact.

“We have been constantly making an effort to offer convenient services to our customers and to strengthen our sustainable management practices in the customer service area,” said Hyeongnam Kim, Executive Vice Present and Head of Global CS Center at Samsung Electronics. “We at Samsung are dedicated to creating a more sustainable future that provides a better life for all by introducing creative eco-conscious solutions across all our business areas. With a focus on sustainable management, we are putting carbon reduction, resource circulation, and ecosystem restoration at the forefront of what we do as a global leading company to protect the environment.”

Through the campaign, Samsung expects that approximately 6 million liters of water , will be saved each year. In addition, nearly 526 tons of carbon emissions will be reduced, which can be translated into the amount of carbon absorbed by 61,000 30-year-old pine trees in a year

Comments

ASEAN Centre for Energy (ACE) to Guide Regional Energy Transition through the Launch of the 8th ASEAN Energy Outlook (AEO8)

Photo 1. (left-right), Beni Suryadi, Acting Executive Director of ACE, H.E. Phosay Sayasone, Minister of Energy and Mines, Lao PDR, Dato’ Mohamad Razif bin Haji Abdul Mubin, Deputy Secretary General (Energy) at the Ministry of Energy Transition and Water Transformation (PETRA), Malaysia , Dr Zulfikar Yurnaidi, Head of Energy Modelling and Policy Planning (MPP) at ACE, with AEO8 at the 42nd AMEM and Its Associated Meetings Press Conference Vientiane, 30 September 2024 – The ASEAN Centre for Energy (ACE) is delighted to announce the launch of the 8th edition of The ASEAN Energy Outlook (AEO8) during the 42nd ASEAN Ministers on Energy Meeting (AMEM) and Associated Meetings, held in conjunction with the 24th ASEAN Energy Business Forum (AEBF-24) in Vientiane, Lao PDR. AEO8 is a flagship report, developed by ACE in close collaboration with the ASEAN Member States and partners, that supports the implementation of the ASEAN Plan of Action for Energy Cooperation (APAEC). The report provides a ...

AEON Bank and Malaysia Esport Federation Signed MoU to Nurture E-Sports Talents Among Local Youth

AEON Bank (M) Berhad and Malaysia Esports Federation (MESF) recently signed a Memorandum of Understanding (MoU), alongside two other strategic partners—Takaful Malaysia (Syarikat Takaful Malaysia Am Berhad) and Retromania. The MoU signing took place at Pavilion Bukit Jalil’s Exhibition Centre, with the signatories being Tsutomu Kamagata, Deputy CEO and Chief Corporate Management Officer of AEON Bank; YBrs. Naim Al-Amin, President of MESF; Hazruddin Hassan, Chief Marketing Officer of Takaful Malaysia; and an official representative from Retromania. The MoU signing ceremony was witnessed by YBrs. Suhaidi Alias, Sports Commissioner Malaysia; Afiq Fadhli Narawi, Vice President of MESF; Aizuddin Danian Izham Cheong, Chief Personal Banking Officer of AEON Bank (M) Berhad; and YBrs. Ahmed Faris Amir, CEO of Esports Integrated (ESI). The MoU signing was preceded by the launch of Piala Esports Malaysia and was followed by the full acceptance and commitment towards strict compliance to the ...

Celebrating Health and Wellness: A Reflection on the Time to Move Program

Samsung Malaysia Electronics, in collaboration with Sunway Medical Centre, Sunway City, came together to celebrate the remarkable achievements of participants in the Time to Move program. This initiative has provided an incredible opportunity for individuals to embark on a wellness journey, creating many inspiring stories. Throughout the course of the program, many participants have made significant strides in their efforts to improve their health. Their stories of perseverance and commitment to bettering themselves are a testament to the power of dedication. Participants not only reached their goals but also learnt valuable lessons on how to become healthier and more mindful of their well-being. In supporting their journeys, Samsung Health is a powerful resource of information for participants to make informed decisions about their health. Features such as Energy Score and Wellness Tips empowered participants to stay on track, making their wellness journeys more manageable and effecti...

INDULGE

Search This Blog