Skip to main content

Samsung Malaysia Electronics Wins Brand and Service Experience of the Year at Asian Experience Awards


 Samsung Malaysia Electronics’ commitment to the highest levels of customer satisfaction and continuous enhancement of its customer service programmes have enabled the company to clinch a double victory at the Asian Experience Awards 2023. Samsung was awarded Malaysia Brand Experience of the Year – Electronics and Malaysia Service Experience of the Year – Electronics. 


“At Samsung, we always put our customers at the forefront of everything we do. We are pleased to be recognised for our efforts towards delivering excellence in brand and service experiences with these awards,” says Teng Kah Wee, Head of Customer Satisfaction, Samsung Malaysia Electronics. “We will continue to invest in customer-centric innovation to remain the top choice among Malaysian consumers and further strengthen their trust in the brand.” 


To ensure a seamless and satisfying experience for customers throughout their ownership of Samsung devices and appliances, the company has been diligently upgrading its customer service initiatives. This includes the strategic expansion of its multichannel network to offer personalised support that caters to the varying needs and preferences of customers.


A total of 24 mobile and 90 home appliance walk-in service centres nationwide provide greater convenience to customers, regardless of their location. Customers have easy access to professional technicians who can provide speedy and efficient solutions. 


Samsung Malaysia’s 24/7 care lines is reinforced with the introduction of a dedicated hotline for premier service inquiries on the Galaxy Z Fold and Galaxy Z Flip, underlining its commitment to customers’ specialised needs. Additionally, the Live Chat platform offers real-time, human support via text messages. 


To enhance diagnostic accuracy, the company has introduced its innovative remote management and visual support. This advanced system is particularly beneficial for non-defect-related issues, which are common with home appliances.


The Samsung Members app is a one-stop portal that offers comprehensive and exclusive customer care services, simplifying device setup, management, and optimisation. It is also the platform where Samsung Malaysia provides exclusive experiences, merchandise, and promos, specially curated for #GalaxyTroop. 


In line with its commitment to customer satisfaction, Samsung Malaysia stands behind its products by offering a manufacturer’s warranty on all its devices and appliances. Customers can easily check the warranty status and initiate claims, receiving guidance and support throughout the process.


For more information on Samsung Malaysia, please visit: https://www.samsung.com/my/ 


Comments

Post a Comment

Popular posts from this blog

AEON Bank and Malaysia Esport Federation Signed MoU to Nurture E-Sports Talents Among Local Youth

 AEON Bank (M) Berhad and Malaysia Esports Federation (MESF) recently signed a Memorandum of Understanding (MoU), alongside two other strategic partners—Takaful Malaysia (Syarikat Takaful Malaysia Am Berhad) and Retromania. The MoU signing took place at Pavilion Bukit Jalil’s Exhibition Centre, with the signatories being Tsutomu Kamagata, Deputy CEO and Chief Corporate Management Officer of AEON Bank; YBrs. Naim Al-Amin, President of MESF; Hazruddin Hassan, Chief Marketing Officer of Takaful Malaysia; and an official representative from Retromania. The MoU signing ceremony was witnessed by YBrs. Suhaidi Alias, Sports Commissioner Malaysia; Afiq Fadhli Narawi, Vice President of MESF; Aizuddin Danian Izham Cheong, Chief Personal Banking Officer of AEON Bank (M) Berhad; and YBrs. Ahmed Faris Amir, CEO of Esports Integrated (ESI). The MoU signing was preceded by the launch of Piala Esports Malaysia and was followed by the full acceptance and commitment towards strict compliance to the ...
Post a Comment
Read more

The Art of Effortless Exploration: How Galaxy AI Unlocks Seamless Travel

   When it comes to travel, discovering hidden local attractions and engaging meaningfully with people and places can transform experiences into core memories. In this final edition of a three-part series on how Galaxy AI, together with Google AI’s capabilities, transforms everyday life, learn the best ways to travel smart and smoothly, with the right AI tools on hand.   From planning your itinerary to chatting with locals and uncovering the history behind iconic landmarks, here’s how you can unlock better travels with Galaxy AI.  Seamless communication for every moment    Handle calls and messages with ease using Live Translate (left) and Chat Assist (right) to communicate clearly across languages. Now imagine you’ve just landed in Korea and need to confirm your hotel stay. You’re about to make a phone call, but the language barrier makes this simple question feel daunting. Live Translate  is your secret weapon. Built into your Galaxy device , it...
Post a Comment
Read more

Just Another Sunday Morning feat. Galaxy S25 Series

   For many of us, Sundays hold a special place in the rhythm of a busy work week—a precious moment to recharge, pursue passions, and make the most of your time.  With the Galaxy S25 Series by your side, every moment can become an opportunity to elevate both your favorite hobbies and daily tasks. Whether you are capturing memories, staying connected, or organizing your day, the Galaxy S25 Ultra, Galaxy S25+ or the Galaxy S25 are here to help you carve out another Sunday morning to be spent meaningfully, just the way you like it.  “Sunday is a day for meetups and creating memories” Love spending time with friends or loved ones on weekends? A happy feeling might be your Sunday vibe as you head out to meet your favorite people and create memories together.  Whether it’s a spontaneous selfie during brunch or filming a dance everyone just learned, the Galaxy S25 Ultra is a powerful companion that helps you create lasting memories. Experience improved color and next-l...
Post a Comment
Read more